We will accept returns on orders if you make a claim within 48 hours of receiving the order. All items cannot be opened or tampered with in any way. All promotional items received with your order must be returned along with Product(s). A copy or the original invoice must be included in the return box. If you are requesting a new product to be shipped out instead of a refund, we will contact you once received, and let you know the amount to re-ship the replacement. Please ensure that you have included your name, address, and original order number in the box.
101-1810 Island Highway
Victoria, BC V8Z6A7
PLEASE NOTE: Shipping cost to ship back the item(s) to us are the sole responsibility of the person(s) returning the item. A restocking fee may be applicable.
In regards to clothing items you have 48 to notify us if you wish to return the item due to size etc. Clothing must be clean and unworn. Please or call us 778-433-3835 if you require any further information.
In unfortunate and rare cases this may happen; please email or call us at 778-433-3835. Let us know your name, ordered number and the product that was damaged. It will help to speed up your claim if you also send us photos of the damaged products. We will send you out a replacement ASAP and arrange to have the damaged product sent back to us.
We try our best to double check all expiry dates of the products we ship. Due to the differences in how companies date stamp their products, it is possible on an extremely rare occasion an expiry date was misread. Please contact us immediately about this so we can help remedy the situation.
The only time we will not replace an expired product is if the product you ordered was flagged as on sale due to it being expired or close to expiring. In general, anything with less that 3 months left on expiry will be listed and the price will be adjusted. We cannot offer compensation or replacement of any items received where there is less than 3 months left before the expiry listed and it was clearly listed on the product page which you added the product to your cart from.