Orders are sent via Canada Post Expedited Parcel and are usually received within 2-7 business days from the time it leaves our facility. Orders sent by UPS will be notified by UPS as to when your shipment will be arriving.
Generally, orders made before 9:00 am Pacific Standard Time will be sent the same day. Any orders generally made after 9:00 am Pacific Standard Time or on the weekend will be shipped the following business day.
While we try to keep 9:00 am as a guide to when your shipment will go out, our daily sales volume fluctuates making it impossible to guarantee this.
Saturdays, Sundays, and Statutory Holidays observed by Canada Post and/or UPS are not considered as a “Business Day”.
We offer FREE shipping* on orders over $100 shipped within Canada. Orders under $100 are charged a low flat rate according to your Province, as follows:
- British Columbia: $10 shipping fee
- Alberta, Saskatchewan, Manitoba, Ontario, Saskatchewan: $15 shipping fee
- New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Northwest Territories, Nunavut, Yukon: $20 shipping fee
US orders are charged a flat rate of $25.
* Please Note that Free Shipping on orders over $100 only applies to Canadian orders and orders that are not in rural areas or of excessive weight.
On orders where the shipping weight is excessive you will be contacted by a customer service rep. We will cover the shipping charges up to a certain level, but to continue with excessive weight orders we will need to charge extra. The average order is well below the excessive weight, and it is very rare an order will hit the excessive level.
There are some rural areas that require extra shipping charges. These areas do not qualify for free shipping. If this happens with you, you will be contacted and notified before any charges are billed to your account. An example of a rural area would be a community with no road access and the only way your order can be sent is by a weekly flown-in mail drop.
We accept the following credit cards: Visa, MasterCard, Discover and Paypal. There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Your credit card will be billed upon shipment of your order.